Customer or shipper support
Share the email used for your account, your booking reference where applicable, and a concise description of what happened.
Vanly support centre
How can we help?
Whether you are arranging a delivery, managing an existing booking, or driving with Vanly, our support team is here to point you in the right direction.
Contact our team
Tell us what you need help with
Choose the most relevant inquiry type and provide enough detail for our team to understand your request.
Send a support request
Complete the form below. All fields are required.
Before you contact us
Help us resolve your enquiry
A few useful details can help the support team understand the issue more quickly.
Driver or fleet support
Include your registered email and explain whether the request relates to onboarding, documents, jobs, account access, or payouts.
Frequently asked questions
Quick answers
Where can I find help specific to my role?
Visit the shipper FAQs
for booking and customer guidance, or the driver FAQs
for onboarding and delivery-work guidance.
What should I include for a delivery enquiry?
Include your booking or job reference, the email linked to the
booking, and a clear description of the assistance you need. If the enquiry concerns an active
delivery, highlight this in your message. Never share passwords, verification codes or full
payment card details.
Can I use this page without signing in?
Yes. This support page and the official support email are publicly
accessible. Some account-specific actions may require identity verification before the team can
help.